Cancellation & Refund Policies

'Return' is defined as the action of giving back the Product purchased by the Buyer to the Seller on the Website.
‘Replacement’ is the action or process of replacing something in place of another.
A Buyer can request for return/replacement of the purchased Product only if:
1. The Product is unopened and unused
2. The Product is defective/damaged
3. Product(s) was/were missing
4. Wrong Product was sent by the Seller
5. Unsatisfactory Products - Inauthentic/Low Quality/Expired

Points to be noted:

1. Seller can always accept the return/replacement irrespective of the policy.
2. Some Products sold on the Website cannot be returned/replaced. We encourage the Buyer to review the listing before making the purchase decision. In case the Buyer orders a wrong item or orders an item that is not eligible for return/replacement, the Buyer shall not be entitled to any return/replacement/refund.
3. Buyer needs to return/request replacement of any purchased Product within, the later of, 3 days of the date of receipt of the Product or the return period identified on the Website for each Product listed therein.

4. For Returns:
· Except for Cash on Delivery transaction, refund, if any, shall be made at the same Issuing Bank from where Transaction Price was received.
· For Cash on Delivery transactions, refunds, if any, will be made through payment facility using NEFT / RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI), 10 business days after the necessary banking/account details are provided by the Buyer).
· Refund shall be made in Indian Rupees only and shall be equivalent to the Transaction Price received in Indian Rupees subject to any applicable adjustments
· For electronics payments, refund shall be made through payment facility using NEFT /RTGS or any other online banking / electronic funds transfer system approved by Reserve Bank India (RBI).
5. Refund/replacement shall be conditional and shall be with recourse available to Crusade Global in case of any misuse by Buyer.
6. Refund/replacement shall be subject to Buyer complying with Crusade Global Policies.

7. Once Buyer has raised a return/replacement request, the following steps shall be followed:
· Buyer is asked for "Reason for Return/Replacement" - the Product is unopened and unused; the Product is defective/damaged; Product(s) was/were missing; wrong Product was sent by the Seller.
1. An intimation shall be provided to the Seller seeking either "approval" or "rejection" of the request.
2. In case the Seller accepts the return/replacement request, Buyer shall be required to return the product to the Seller and only after return of the Product in conformance with the conditions listed hereinbelow, Seller shall be obliged to issue a refund to the Buyer or send a replacement Product to the Buyer, as applicable.
3. Incase Seller rejects the return/replacement request, Buyer can choose to raise a dispute by writing to hr@crusadeglobal.com giving details of the order and the return request. Crusade Global shall endeavor to respond to such emails within 48 hours of receipt.
4. In case the Seller doesn't pick up the item from the Buyer within three (3) days from the date of the return/replacement request, Buyer can choose to raise a dispute by writing to hr@crusadeglobal.com giving details of the order and the request. Crusade Global shall endeavor to respond to such emails within 48 hours of receipt.
5. For returns/replacement request being made by Buyer to the Seller of the product, the returned Product(s) should be unopened and "UNUSED" and returned with original packaging, otherwise the Buyer shall not be entitled to any refund of money or replacement of the Product (as applicable) from the Seller.
6. Shipping cost for returning the product shall be borne and incurred by the Seller. However, shipping costs/s associated with purchasing the product shall be borne and incurred by the Buyer and shall not be refunded.
7. In the case of returns where you would like item(s) to be picked up from a different address, the address can only be changed if a pickup service is available at the new address.